Welcome to our FAQ page, where we aim to provide you with all the information you need to make an informed purchase from our luxury furniture company. Here you will find answers to our most frequently asked questions, from shipping and delivery to product specifications and care instructions. If you cannot find the information you are looking for, please do not hesitate to contact our customer service team, who will be happy to assist you further.
We specialise in unique luxury furniture such as beds, sofas, seating, dining room, outdoor, children’s furniture, lighting, mirrors, and home accessories.
No, we source our furniture from carefully selected suppliers.
We deliver across the United Kingdom.
We offer standard delivery and white-glove delivery for larger items.
Delivery times vary depending on the product and location. Where possible we will provide an estimated delivery time on the individual product page or on checkout.
Yes, we provide tracking information for all orders on our order tracking page.
No, we currently only ship within the United Kingdom.
Our return policy states that we only accept returns if the item you receive is faulty or damaged. If this is the case, please contact our customer service team within 48 hours of receiving your item to report the issue and initiate the return process. We will work with you to either replace the item or issue a refund.
As we do not offer cancellations, we apologise for any inconvenience this may cause. Please ensure that you review your order carefully before placing it to avoid any issues. If you have any questions or concerns about your order, please contact our customer service team as soon as possible to discuss potential solutions.
We accept most major credit and debit cards.
Yes, we offer financing options through third-party providers. Please see our Financing page for more information.
We do not currently offer custom furniture orders.
Most of our items come with a manufacturer’s warranty. Please see the product description for specific information.
You can contact us through our website’s contact form or by emailing us directly.
Our customer service team is available Monday to Friday, 9am to 5pm GMT.
Please contact our customer service team as soon as possible to make any changes to your order.
Please see our Privacy Policy page for information on how we collect and use personal data.