We understand that sometimes items may need to be returned or exchanged. However, at Dukes of Cambridge, we have a strict no returns policy unless the item is received faulty, damaged or you have received the wrong item. We take great care to ensure that all of our products are of the highest quality, but in the unlikely event that there is a fault with your purchase, we will be happy to replace it or offer a refund. Please note that all returns must be reported within 48 hours of delivery and be in their original packaging and condition.
Once an order has been placed and processed, we do not offer any cancellations or changes to the order. Please ensure that you have checked all details, including the item, size, and shipping address, before confirming your purchase. If you have any questions or concerns about an order, please contact our customer service team, and we will do our best to assist you.